At Tiketora, we understand that plans can change. This refund policy outlines the conditions under which digital event tickets purchased through our platform may be refunded.
General Refund Policy
- Event Cancellation: If an event is cancelled by the organizer, you will receive a full refund of your ticket price within 7-14 business days.
- Event Postponement: If an event is postponed, your tickets will remain valid for the new date. If you cannot attend the new date, you may request a refund within 14 days of the postponement announcement.
- Voluntary Refunds: Refund eligibility for voluntary cancellations depends on the event organizer's specific refund policy, which is displayed during the ticket purchase process.
Refund Timeframes
- More than 30 days before event: Eligible for refund (minus service fees)
- 15-30 days before event: 50% refund (minus service fees)
- Less than 15 days before event: No refund available (unless event is cancelled)
How to Request a Refund
- Log in to your Tiketora account
- Navigate to "My Tickets" in your dashboard
- Select the ticket you wish to refund
- Click "Request Refund" and follow the instructions
- You will receive a confirmation email once your refund is processed
Non-Refundable Items
- Service fees and processing charges
- Tickets marked as "non-refundable" at the time of purchase
- Tickets purchased within 48 hours of the event start time
- Partially used multi-day or season passes
Refund Processing
Approved refunds will be processed back to the original payment method within 7-14 business days. The exact timing depends on your payment provider's processing times.
Contact Us
If you have questions about our refund policy or need assistance with a refund request, please contact us at info@tiketora.com or call +46 723 652 297.