At Tiketora, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
Personal Information
- Name and contact information (email, phone number)
- Account credentials (username, password)
- Payment information (processed securely through Paysera)
- Billing address
- Event attendance history
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- Cookies and similar tracking technologies
- Location data (with your permission)
How We Use Your Information
- Process ticket purchases and deliver digital tickets
- Manage your account and provide customer support
- Send order confirmations and event updates
- Improve our platform and user experience
- Prevent fraud and ensure platform security
- Send marketing communications (with your consent)
- Comply with legal obligations
Information Sharing
We may share your information with:
- Event Organizers: We share necessary information with event organizers to facilitate your event attendance
- Payment Processors: Paysera and other payment providers process your payment information securely
- Service Providers: Third-party services that help us operate our platform (email delivery, analytics, hosting)
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and updates
- Access controls and authentication measures
- Data backup and disaster recovery procedures
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to processing of your data
- Export your data in a portable format
- Withdraw consent for marketing communications
- Lodge a complaint with a supervisory authority
Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Ticket purchase records are kept for 7 years for accounting and legal purposes.
Children's Privacy
Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: